Seminar Calendar, Information and Innovation Management
On the role of curricula in the decentralization of human service delivery
12 Jan 2026 | 10:30 a.m. — 12:00 noon
KK 301, K. K. Leung Building, HKU
SPEAKER
Professor Christopher Thomas Ryan
Professor in the Operations and Logistics division
Sauder School of Business
University of British Columbia
ABSTRACT
We discuss several case studies of service organizations using decentralization – mediated by curriculum development – in their process to reach scale. We will draw conclusions about the important operational role curriculum development can play in scaling service operations and offer an outline for future potential research.
