logo
  • About Us
        • About us about us
        • A Premier Business School in Asia with Global Influence
        • Overview
          • Message from the Dean
          • Vision & Mission
          • Milestones
          • Partnership & Global Network
          • Beta Gamma Sigma HKU Chapter
          • Rankings & Accreditations
          • Corporate Collaboration
        • Leadership
          • Faculty Management
          • International Advisory Council
        • Contact Us
        • Staff Portal
        • Campuses
  • Programmes
        • Programmes programmes
        • Diversified Learning Experience Empowers our Students
        • Undergraduate
        • Masters
          • MAcct
          • MEcon
          • MFin
          • MFFinTech
          • MGM
          • MSc(BA)
          • MScMktg
        • MBAs & EMBAs
          • MBA
          • IMBA
          • EMBA-Global Asia
          • HKU EMBA
        • PhD
        • Executive Education
        • DBA
  • People
        • People people
        • International Faculty Body that Offers Quality Education
        • Faculty
        • Post-Doctoral Fellows
        • Demonstrators/ Teaching Assistants
        • Research Postgraduate Students
        • Administration
  • Research
        • Research research
        • Lead the Frontier of Knowledge Creation
        • Thought Leadership
          • Latest Research Publications
          • Research Insights
          • Impact Stories
          • HKEJ Column
          • In the Media
          • Global Scholars
        • Academic Areas
        • Faculty Members
        • Research Grants
        • Seminars & Conferences
          • Edward K Y Chen Distinguished Lecture Series
        • Research Centres & Institutes
        • Hong Kong Macroeconomics Forecast
        • HKU Knowledge Exchange
        • HKU Scholars Hub
  • Events
  • Media
        • Media media
        • Inspire the Society and Community with Rigorous Insights
        • School News
        • In the Media
        • Press Release
  • Career
        • Career career
        • Fostering Strategic Partnerships and Talent Development
        • Recruit our Talents
        • Student Career Development
        • Career Opportunities
          • Faculty Recruitments
          • HKU Career Site
  • 繁
  • 简
Type To Search
logo
Type To Search
  • About Us
        • About us about us
        • A Premier Business School in Asia with Global Influence
        • Overview
          • Message from the Dean
          • Vision & Mission
          • Milestones
          • Partnership & Global Network
          • Beta Gamma Sigma HKU Chapter
          • Rankings & Accreditations
          • Corporate Collaboration
        • Leadership
          • Faculty Management
          • International Advisory Council
        • Contact Us
        • Staff Portal
        • Campuses
  • Programmes
        • Programmes programmes
        • Diversified Learning Experience Empowers our Students
        • Undergraduate
        • Masters
          • MAcct
          • MEcon
          • MFin
          • MFFinTech
          • MGM
          • MSc(BA)
          • MScMktg
        • MBAs & EMBAs
          • MBA
          • IMBA
          • EMBA-Global Asia
          • HKU EMBA
        • PhD
        • Executive Education
        • DBA
  • People
        • People people
        • International Faculty Body that Offers Quality Education
        • Faculty
        • Post-Doctoral Fellows
        • Demonstrators/ Teaching Assistants
        • Research Postgraduate Students
        • Administration
  • Research
        • Research research
        • Lead the Frontier of Knowledge Creation
        • Thought Leadership
          • Latest Research Publications
          • Research Insights
          • Impact Stories
          • HKEJ Column
          • In the Media
          • Global Scholars
        • Academic Areas
        • Faculty Members
        • Research Grants
        • Seminars & Conferences
          • Edward K Y Chen Distinguished Lecture Series
        • Research Centres & Institutes
        • Hong Kong Macroeconomics Forecast
        • HKU Knowledge Exchange
        • HKU Scholars Hub
  • Events
  • Media
        • Media media
        • Inspire the Society and Community with Rigorous Insights
        • School News
        • In the Media
        • Press Release
  • Career
        • Career career
        • Fostering Strategic Partnerships and Talent Development
        • Recruit our Talents
        • Student Career Development
        • Career Opportunities
          • Faculty Recruitments
          • HKU Career Site
HKU Business School
  • About Us
    • Overview
      • Message from the Dean
      • Vision & Mission
      • Milestones
      • Partnership & Global Network
      • Beta Gamma Sigma HKU Chapter
      • Rankings & Accreditations
      • Corporate Collaboration
    • Leadership
      • Faculty Management
      • International Advisory Council
    • Campuses
    • Contact Us
    • Staff Portal
  • Programmes
    • Undergraduate
    • Masters
      • MAcct
      • MEcon
      • MFin
      • MFFinTech
      • MGM
      • MSc(BA)
      • MScMktg
    • MBAs & EMBAs
      • MBA
      • IMBA
      • EMBA-Global Asia
      • HKU EMBA
    • DBA
    • PhD
    • Executive Education
  • People
    • Faculty
    • Post-Doctoral Fellows
    • Demonstrators/ Teaching Assistants
    • Research Postgraduate Students
    • Administration
  • Research
    • Thought Leadership
      • Latest Research Publications
      • Research Insights
      • Impact Stories
      • HKEJ Column
      • In the Media
      • Global Scholars
    • Academic Areas
    • Faculty Members
    • Research Grants
    • Seminars & Conferences
      • Edward K Y Chen Distinguished Lecture Series
    • Research Centres & Institutes
    • Hong Kong Macroeconomics Forecast
    • HKU Knowledge Exchange
    • HKU Scholars Hub
  • Events
  • Media
    • School News
    • In the Media
    • Press Release
  • Career
    • Recruit our Talents
    • Student Career Development
    • Career Opportunities
      • Faculty Recruitments
      • HKU Career Site

Events

Home Events
Governing Social Issues on Platforms: Evidence from a Field Experiment
16Feb
Management and Strategy, Seminar Calendar

Governing Social Issues on Platforms: Evidence from a Field Experiment

16 Feb 2022 | 4:30 p.m. — 5:45 p.m.
online seminar
Share on TwitterShare on FacebookShare on WhatsappShare on LinkedInShare on Email
SPEAKER

Dr. Wesley W. Koo
Assistant Professor of Strategy
INSEAD
 

ABSTRACT

How to understand and address social issues is a topic of growing interest in the field of management and organizations. An important organizational form in the modern era is that of multi-sided platforms, which provide the interface for interactions among different types of participants. In this study, we investigate the ability of platforms to address social issues through private governance. We conducted a field experiment in collaboration with a Singapore-based online platform that connects domestic helpers with employers/families. This setting is characterized by various forms of socially harmful behavior from employers (e.g., not giving helper enough food, yelling at helpers). In the treatment conditions, we communicated to helpers and employers that the platform plans to implement a new rating system that allows helpers to rate employers. There are two sets of findings. First, employers did not react positively to the rating system, and employers’ dislike of the rating system is especially pronounced among high-income employers. Second, surprisingly, helpers did not like the rating system either, even though it was designed to help and empower them. In particular, the most vulnerable helpers (those who likely had experienced socially harmful behavior in the past) were especially likely to disapprove of the rating system. This study shows that significant frictions exist to impede a platform’s governance of social issues. Whereas the theory of indirect network effects predicts that governance that benefits one side of the platform would make the platform more attractive for both sides, this study shows that either side has their idiosyncratic reasons to reject platform governance.

 

 

Video Game Analytics10 Feb 2022
Monetary Policy with Near-Rational Expectations in Open Economies17 Feb 2022
Other Events
6Jul
Faculty Level | Event
Graduation Ceremony 2022
Grand Hall, Centennial Campus, HKU
How Do Product Recommendations Help Consumers Search Products? Evidence of Underlying Mechanisms from a Field Experiment
How Do Product Recommendations Help Consumers Search Products? Evidence of Underlying Mechanisms from a Field Experiment
How Do Product Recommendations Help Consumers Search Products? Evidence of Underlying Mechanisms from a Field Experiment
How Do Product Recommendations Help Consumers Search Products? Evidence of Underlying Mechanisms from a Field Experiment
15Jun
Innovation and Information Management | Seminar
How Do Product Recommendations Help Consumers Search Products? Evidence of Underlying Mechanisms from a Field Experiment
15 June 2022 | 4:00 p.m. — 5:30 p.m.
online seminar
Dr. Xitong Li
10778
About Speaker
Dr. Wesley W. Koo

Assistant Professor of Strategy, INSEAD

Governing Social Issues on Platforms: Evidence from a Field Experiment
16 Feb 20224:30 p.m. — 5:45 p.m.
online seminar
Sign up for upcoming news and events
LinkedIn WeChat Instagram Facebook Weibo Twitter YouTube

©2022, HKU Business School. All Rights Reserved. | Privacy Policy | Web Accessibility Statement