Hailiang Chen
Prof. Hailiang CHEN
Innovation and Information Management
Assistant Dean (Taught Postgraduate)
Professor in Innovation and Information Management

3917 0016

KK 840

Publications
A New Chapter in Smart Governance: AI Empowering Innovation in Government Services

In the digital age, traditional public services face significant challenges, including inefficiency and outdated information. Large language models (LLMs), while impressive, struggle with "hallucinations" (generating fluent but incorrect responses) and a lack of domain-specific data, making them inadequate for high-accuracy demands. To address these issues, the Retrieval-Augmented Generation (RAG) framework has emerged as a transformative solution, offering greater accuracy and efficiency.

SocioLink: Leveraging Relational Information in Knowledge Graphs for Startup Recommendations

While venture capital firms are increasingly relying on recommendation models in investment decisions, existing startup recommendation models fail to consider the uniqueness of venture capital context, including two-sided matching between investing and investee firms and a lack of information disclosure requirements on startups. Following the design science research paradigm and guided by the proximity principle from social psychology, we develop a novel framework called SocioLink by depicting and analyzing various relations in a knowledge graph via machine learning. Our experimental results show that SocioLink significantly outperforms state-of-the-art startup recommendation methods in both accuracy and quality. This improvement is driven by not only the inclusion of social relations but also the superiority of modelling relations via knowledge graph. We also develop a web-based prototype to demonstrate explainable artificial intelligence. This work contributes to the FinTech literature by adding an innovative design artifact—SocioLink—for decision support in the investment context.

Listening in on Investors’ Thoughts and Conversations

A large literature in neuroscience and social psychology shows that humans are wired to be meticulous about how they are perceived by others. In this paper, we propose that impression management considerations can also end up guiding the content that investors transmit via word of mouth and inadvertently lead to the propagation of noise. We analyze server log data from one of the largest investment-related websites in the United States. Consistent with our proposition, we find that investors more frequently share articles that are more suitable for impression management despite such articles less accurately predicting returns. Additional analyses suggest that high levels of sharing can lead to overpricing.