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Events

Home Events
“Shopping or Dining? Analyzing User Behavior due to Flight Delays” by  Dr. Tuan Q. Phan
9Apr
SEF Seminar Calendar, Seminar

“Shopping or Dining? Analyzing User Behavior due to Flight Delays” by Dr. Tuan Q. Phan

9 Apr 2019 | 10:30 a.m. — 12:00 noon
KK 1303, K.K. Leung Bldg
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Marketing Seminar
Speaker:
Dr. Tuan Q. Phan
Associate Professor
NUS School of Computing

 

Abstract:

Flight delays are costly to passengers, the air travel industry, businesses, and the overall economy. Yet, there is little empirical evidence on how passengers behave and spend their time as a result of given time due to schedule disruptions. In this study, we use a large proprietary dataset on passengers’ indoor movements from a major airport and publicly available flight delay data to study how flyers spend their time due to flight delays. We find that, on average, for every ten minutes of delay, passengers spend twenty additional seconds near shops and 8 seconds near dining establishments. Furthermore, we find that passengers at lower rated airlines are more likely to spend time at dining establishment. Our findings can aid airlines and airports to better manage passengers satisfaction due to service disruptions.

 

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About Speaker
Dr. Tuan Q. Phan

Associate Professor NUS School of Computing

“Shopping or Dining? Analyzing User Behavior due to Flight Delays” by Dr. Tuan Q. Phan
9 Apr 201910:30 a.m. — 12:00 noon
KK 1303, K.K. Leung Bldg
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