{"id":226923,"date":"2025-01-06T18:26:03","date_gmt":"2025-01-06T10:26:03","guid":{"rendered":"https:\/\/www.hkubs.hku.hk\/research\/thought-leadership\/a-new-chapter-in-smart-governance-ai-empowering-innovation-in-government-services\/"},"modified":"2025-10-23T17:21:42","modified_gmt":"2025-10-23T09:21:42","slug":"a-new-chapter-in-smart-governance-ai-empowering-innovation-in-government-services","status":"publish","type":"thought-leadership","link":"https:\/\/www.hkubs.hku.hk\/sc\/research\/thought-leadership\/ft-chinese-column\/a-new-chapter-in-smart-governance-ai-empowering-innovation-in-government-services\/","title":{"rendered":"\u4ece\u4eba\u5de5\u7a97\u53e3\u5230\u667a\u80fd\u95ee\u7b54\uff1a\u5927\u8bed\u8a00\u6a21\u578b\u4e0eRAG\u6280\u672f\u91cd\u5851\u653f\u52a1\u670d\u52a1"},"content":{"rendered":"

\u9648\u6d77\u4eae\u3001\u4e8e\u6dfc\uff1a\u7814\u7a76\u663e\u793aRAG\u6846\u67b6\u5728\u5904\u7406\u653f\u52a1\u67e5\u8be2\u65f6\uff0c\u53ef\u652f\u63f4\u66f4\u590d\u6742\u7684\u95ee\u9898\uff0c\u63d0\u4f9b\u51c6\u786e\u5ea6\u9ad8\u7684\u7b54\u6848\uff0c\u800c\u6240\u9700\u7684\u65f6\u95f4\u3001\u7b97\u529b\u548c\u6210\u672c\u4ea6\u8fdc\u4f4e\u4e8e\u589e\u91cf\u9884\u8bad\u7ec3\u548c\u5fae\u8c03\u65b9\u6cd5\u3002<\/p>\n

\u901a\u7528\u5927\u8bed\u8a00\u6a21\u578b\u80fd\u5426\u76f4\u63a5\u5e94\u7528\u4e8e\u653f\u52a1\u670d\u52a1\uff1f<\/strong><\/h2>\n

\u8fd1\u5e74\uff0c\u7c7b\u4f3c\u4e8eChatGPT\u7684\u5927\u8bed\u8a00\u6a21\u578b\uff08<\/span>Large Language Model\uff0c<\/span>LLM\uff09\u5728\u5168\u7403\u8fc5\u901f\u666e\u53ca\uff0c\u5c55\u793a\u51fa\u5de8\u5927\u7684\u5e94\u7528\u6f5c\u529b\u3002\u901a\u8fc7\u6d77\u91cf\u6570\u636e\u7684\u8bad\u7ec3\uff0c\u8fd9\u4e9b\u6a21\u578b\u80fd\u591f\u751f\u6210\u8fde\u8d2f\u4e14\u8bed\u4e49\u5408\u7406\u7684\u6587\u672c\uff0c\u5e76\u5177\u6709\u5353\u8d8a\u7684\u95ee\u7b54\u80fd\u529b\u3002\u5728\u653f\u52a1\u670d\u52a1\u9886\u57df\uff0c\u516c\u4f17\u4e00\u822c\u901a\u8fc7\u653f\u5e9c\u5b98\u7f51\u3001\u79fb\u52a8\u5e94\u7528\u67e5\u8be2\u653f\u7b56\u6cd5\u89c4\u3001\u529e\u4e8b\u6d41\u7a0b\u7b49\u4fe1\u606f\uff0c\u6216\u8005\u524d\u5f80\u653f\u52a1\u670d\u52a1\u5927\u5385\u6c42\u52a9\u3002\u4f20\u7edf\u7684\u653f\u52a1\u670d\u52a1\u4e3b\u8981\u4f9d\u8d56\u4eba\u5de5\u7a97\u53e3\u670d\u52a1\u548c\u7535\u8bdd\u54a8\u8be2\uff0c\u670d\u52a1\u6548\u7387\u548c\u54cd\u5e94\u901f\u5ea6\u5f80\u5f80\u53d7\u5230\u9650\u5236\uff0c\u5c24\u5176\u662f\u5728\u9047\u5230\u590d\u6742\u95ee\u9898\u6216\u9700\u8981\u957f\u65f6\u95f4\u6392\u961f\u7b49\u5f85\u65f6\uff0c\u516c\u4f17\u6ee1\u610f\u5ea6\u5f80\u5f80\u8f83\u4f4e\u3002\u968f\u7740\u6280\u672f\u7684\u53d1\u5c55\uff0c\u7279\u522b\u662f\u5927\u8bed\u8a00\u6a21\u578b\u7684\u51fa\u73b0\uff0c\u653f\u52a1\u670d\u52a1\u9010\u6e10\u8fc8\u8fdb\u667a\u80fd\u5316\u3001\u81ea\u52a8\u5316\u3002\u7ed3\u5408\u5927\u8bed\u8a00\u6a21\u578b\u7684\u5bf9\u8bdd\u5f0f\u54a8\u8be2\u670d\u52a1\u66f4\u4e3a\u9ad8\u6548\uff0c\u80fd\u663e\u8457\u63d0\u5347\u516c\u4f17\u4f53\u9a8c\u3002<\/span><\/p>\n

\u5c3d\u7ba1\u5927\u8bed\u8a00\u6a21\u578b\u5728\u5904\u7406\u5e38\u89c4\u95ee\u9898\u65f6\u8868\u73b0\u4f18\u5f02\uff0c\u4f46\u5728\u6d89\u53ca\u653f\u7b56\u6cd5\u89c4\u7b49\u4e13\u4e1a\u9886\u57df\u65f6\uff0c\u4ecd\u9762\u4e34\u8bf8\u591a\u6311\u6218\u3002LLM\u7684\u8bad\u7ec3\u6570\u636e\u4e3b\u8981\u6765\u6e90\u4e8e\u4e92\u8054\u7f51\u7684\u516c\u5f00\u5185\u5bb9\uff0c\u7f3a\u4e4f\u6df1\u5165\u4e13\u4e1a\u77e5\u8bc6\uff0c\u53ef\u80fd\u5bfc\u81f4\u751f\u6210\u4e0d\u51c6\u786e\u6216\u4e0d\u7b26\u5408\u5b9e\u9645\u60c5\u51b5\u7684\u56de\u7b54\u3002\u5728\u67d0\u4e9b\u7279\u5b9a\u573a\u666f\u4e0b\uff0c\u6a21\u578b\u53ef\u80fd\u4f1a\u51fa\u73b0\u201c\u5e7b\u89c9\u201d\u73b0\u8c61\uff0c\u5373\u81ea\u4fe1\u5730\u63d0\u4f9b\u9519\u8bef\u4fe1\u606f\u3002\u8fd9\u79cd\u95ee\u9898\u5bf9\u666e\u901a\u7528\u6237\u6765\u8bf4\u901a\u5e38\u96be\u4ee5\u8bc6\u522b\uff0c\u56e0\u4e3a\u4ed6\u4eec\u672a\u5fc5\u5177\u5907\u76f8\u5173\u9886\u57df\u7684\u4e13\u4e1a\u77e5\u8bc6\u3002\u6b64\u5916\uff0c\u653f\u52a1\u653f\u7b56\u7ecf\u5e38\u66f4\u65b0\u53d8\u5316\uff0c\u5982\u679c\u5927\u8bed\u8a00\u6a21\u578b\u672a\u80fd\u53ca\u65f6\u83b7\u53d6\u6700\u65b0\u7684\u653f\u7b56\u4fe1\u606f\uff0c\u5176\u56de\u7b54\u53ef\u80fd\u4f1a\u4e0e\u5f53\u524d\u653f\u7b56\u76f8\u51b2\u7a81\u3002\u7531\u6b64\u53ef\u89c1\uff0c\u4e3a\u63d0\u9ad8\u653f\u52a1<\/span>AI\u7cfb\u7edf\u7684\u53ef\u9760\u6027\uff0c\u9664\u4e86\u786e\u4fdd\u56de\u7b54\u7684\u51c6\u786e\u6027\u5916\uff0c\u8fd8\u9700\u52a0\u5f3a\u5176\u53ef\u89e3\u91ca\u6027\uff0c\u4ee5\u5e2e\u52a9\u7528\u6237\u7406\u89e3\u6bcf\u4e2a\u56de\u7b54\u7684\u4f9d\u636e\uff0c\u6b64\u4e3e\u4ea6\u6709\u52a9\u63d0\u5347\u7cfb\u7edf\u7684\u900f\u660e\u5ea6\u548c\u4fe1\u4efb\u5ea6\u3002<\/span><\/p>\n

RAG\u5728\u653f\u52a1\u670d\u52a1\u4e2d\u7684\u5e94\u7528\u7279\u70b9<\/span><\/strong><\/h2>\n

\u4e3a\u4e86\u5c06\u5927\u8bed\u8a00\u6a21\u578b\u66f4\u597d\u5730\u5e94\u7528\u4e8e\u653f\u52a1\u670d\u52a1\u7b49\u573a\u666f\uff0c\u68c0\u7d22\u589e\u5f3a\u751f\u6210\uff08Retrieval-Augmented Generation\uff0cRAG\uff09\u6846\u67b6\u5e94\u8fd0\u800c\u751f\u3002<\/span>RAG\u6280\u672f\u901a\u8fc7\u4e24\u4e2a\u6b65\u9aa4\u4f18\u5316\u7b54\u6848\u751f\u6210\uff1a\u9996\u5148\uff0c\u68c0\u7d22\u4e0e\u7528\u6237\u95ee\u9898\u76f8\u5173\u7684\u6587\u6863\u6216\u6587\u672c\u7247\u6bb5\uff1b\u5176\u6b21\uff0c\u5229\u7528<\/span>LLM\u57fa\u4e8e\u8fd9\u4e9b\u68c0\u7d22\u7ed3\u679c\u751f\u6210\u89e3\u7b54\u3002\u5f15\u5165<\/span>RAG\u89e3\u51b3\u4e86\u5f53\u524d\u653f\u52a1\u670d\u52a1\u4e2d\u7684\u4e00\u4e9b\u95ee\u9898\uff0c\u5e76\u8868\u73b0\u51fa\u4e00\u5b9a\u7684\u4f18\u52bf\u3010\u6ce81\u3011<\/a>\u3002<\/span><\/p>\n

\u9996\u5148\uff0cRAG\u901a\u8fc7\u96c6\u6210\u5916\u90e8\u77e5\u8bc6\u5e93\uff0c\u786e\u4fdd\u6a21\u578b\u751f\u6210\u7684\u7b54\u6848\u57fa\u4e8e\u6700\u65b0\u4e14\u6743\u5a01\u7684\u653f\u7b56\u6cd5\u89c4\u6587\u672c\uff0c\u5927\u5e45\u63d0\u5347\u56de\u7b54\u7684\u51c6\u786e\u6027\u3002\u5176\u6b21\uff0c<\/span>RAG\u652f\u6301\u66f4\u4e3a\u590d\u6742\u7684\u67e5\u8be2\u65b9\u5f0f\uff0c\u80fd\u591f\u5904\u7406\u591a\u5c42\u6b21\u548c\u591a\u7ef4\u5ea6\u7684\u95ee\u9898\uff0c\u4e0d\u4f9d\u8d56\u5355\u4e00\u7684\u5173\u952e\u8bcd\u5339\u914d\u3002\u901a\u8fc7\u7ed3\u5408\u68c0\u7d22\u7ed3\u679c\u4e0e\u751f\u6210\u5185\u5bb9\uff0c<\/span>RAG\u4e0d\u4ec5\u63d0\u9ad8\u4e86\u4fe1\u606f\u7684\u51c6\u786e\u5ea6\uff0c\u8fd8\u589e\u5f3a\u4e86\u7528\u6237\u5bf9<\/span>AI\u7cfb\u7edf\u7684\u4fe1\u4efb\u5ea6\u3002\u8fd9\u6837\uff0c\u7528\u6237\u53ef\u6e05\u6670\u5730\u770b\u5230\u6bcf\u4e2a\u56de\u7b54\u80cc\u540e\u7684\u4f9d\u636e\uff0c\u51cf\u5c11\u4e86\u5e7b\u89c9\u73b0\u8c61\u5e26\u6765\u7684\u56f0\u6270\u3002\u6b64\u5916\uff0c<\/span>RAG\u6280\u672f\u7684\u5e94\u7528\u5927\u5e45\u964d\u4f4e\u6210\u672c\u548c\u7b97\u529b\u6d88\u8017\u3002\u4e0e\u589e\u91cf\u9884\u8bad\u7ec3\uff08<\/span>Incremental Pre-training\uff09\u548c\u5fae\u8c03\uff08<\/span>Fine-tuning\uff09\u76f8\u6bd4\uff0c<\/span>RAG\u65e0\u9700\u91cd\u65b0\u8bad\u7ec3\u5927\u578b\u6a21\u578b\uff0c\u800c\u662f\u901a\u8fc7\u5916\u90e8\u6570\u636e\u6e90\u7684\u68c0\u7d22\u4e0e\u8865\u5145\u6765\u63d0\u5347\u751f\u6210\u8d28\u91cf\u3002\u56e0\u6b64\uff0c<\/span>RAG\u6846\u67b6\u5728\u6784\u5efa\u653f\u52a1\u95ee\u7b54\u7cfb\u7edf\u65f6\u6240\u9700\u7684\u65f6\u95f4\u3001\u7b97\u529b\u548c\u6210\u672c\u8fdc\u4f4e\u4e8e\u4f20\u7edf\u7684\u589e\u91cf\u9884\u8bad\u7ec3\u548c\u5fae\u8c03\u65b9\u6cd5\u3002<\/span><\/p>\n

\u57fa\u7840\u6a21\u578b\u3001\u5fae\u8c03\u6a21\u578b\u4e0e<\/strong>RAG\u6846\u67b6\uff1a\u54ea\u4e2a\u6700\u51fa\u8272\uff1f<\/span><\/strong><\/h2>\n

\u4e3a\u4e86\u8fdb\u4e00\u6b65\u8bc4\u4f30RAG\u6846\u67b6\u5728\u653f\u52a1\u6cd5\u5f8b\u9886\u57df\u7684\u6548\u679c\uff0c\u7b14\u8005\u901a\u8fc7\u8bed\u4e49\u89c4\u5219\u8bc4\u5206\u548c\u4e8b\u5b9e\u4e00\u81f4\u6027\u8bc4\u5206\u7684\u5bf9\u6bd4\u5206\u6790\uff0c\u63a2\u8ba8\u57fa\u7840\u6a21\u578b\u3001\u5fae\u8c03\u6a21\u578b\u4e0e<\/span>RAG\u6846\u67b6\u5728\u751f\u6210\u5185\u5bb9\u8d28\u91cf\u53ca\u51c6\u786e\u6027\u65b9\u9762\u7684\u5dee\u5f02\u3002\u7814\u7a76\u7ed3\u679c\u663e\u793a\uff0c\u5fae\u8c03\u6a21\u578b\u5728\u8bed\u4e49\u8bc4\u5206\u65b9\u9762\u8868\u73b0\u6700\u4f73\uff0c\u5168\u56e0\u5176\u56de\u7b54\u7684\u8bed\u8a00\u98ce\u683c\u548c\u7528\u8bcd\u66f4\u63a5\u8fd1\u6807\u51c6\u7b54\u6848\u3002\u7136\u800c\uff0c\u5fae\u8c03\u6a21\u578b\u5b58\u5728\u4e00\u4e2a\u663e\u660e\u95ee\u9898\uff0c\u5176\u201c\u5e7b\u89c9\u201d\u73b0\u8c61\u8f83\u57fa\u7840\u6a21\u578b\u66f4\u4e3a\u4e25\u91cd\uff0c\u751f\u6210\u7684\u56de\u7b54\u5e38\u5305\u542b\u8bb8\u591a\u4e0e\u4e8b\u5b9e\u4e0d\u7b26\u7684\u5185\u5bb9\uff0c\u5f71\u54cd\u5b9e\u9645\u5e94\u7528\u7684\u53ef\u9760\u6027\u3002\u4e0e\u4e4b\u76f8\u6bd4\uff0c\u57fa\u7840\u6a21\u578b\u751f\u6210\u7684\u56de\u7b54\u8f83\u4e3a\u7b80\u6d01\uff0c\u4fe1\u606f\u91cf\u76f8\u5bf9\u8f83\u5c11\u3002\u5728\u5904\u7406\u590d\u6742\u95ee\u9898\u65f6\uff0c\u80fd\u529b\u6709\u9650\uff0c\u5e94\u5bf9\u9ad8\u7cbe\u5ea6\u4efb\u52a1\u65f6\u8868\u73b0\u6b20\u4f73\u3002<\/span>RAG\u6846\u67b6\u5219\u6709\u6548\u7f13\u89e3\u5e7b\u89c9\u73b0\u8c61\uff0c\u751f\u6210\u7684\u56de\u7b54\u4e2d\u77db\u76fe\u70b9\u660e\u663e\u5c11\u4e8e\u5fae\u8c03\u6a21\u578b\uff0c\u5e76\u4e14\u63d0\u4f9b\u66f4\u591a\u51c6\u786e\u7684\u4fe1\u606f\uff0c\u4e8b\u5b9e\u4e00\u81f4\u6027\u8f83\u5f3a\u3002<\/span>RAG\u6846\u67b6\u5728\u786e\u4fdd\u51c6\u786e\u6027\u548c\u4e00\u81f4\u6027\u7684\u540c\u65f6\uff0c\u80fd\u591f\u6709\u6548\u51cf\u5c11\u5e7b\u89c9\u73b0\u8c61\uff0c\u7279\u522b\u9002\u7528\u4e8e\u9700\u8981\u5916\u90e8\u77e5\u8bc6\u652f\u6301\u7684\u590d\u6742\u4efb\u52a1\uff0c\u5982\u653f\u52a1\u54a8\u8be2\u548c\u5206\u6790\u3002<\/span><\/p>\n

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\u653f\u52a1\u670d\u52a1\u7684\u672a\u6765\uff1a\u4ece\u81ea\u52a8\u5316\u5230\u4e2a\u6027\u5316<\/strong><\/h2>\n

\u73b0\u65f6\uff0cRAG\u6280\u672f\u7684\u653f\u52a1\u95ee\u7b54\u52a9\u624b\uff0c\u80fd\u591f\u6709\u6548\u5e94\u5bf9\u4f20\u7edf\u653f\u52a1\u670d\u52a1\u4e2d\u7684\u4fe1\u606f\u6ede\u540e\u3001\u68c0\u7d22\u4f4e\u6548\u53ca\u4eba\u5de5\u5e72\u9884\u7b49\u95ee\u9898\u3002\u968f\u7740\u6280\u672f\u6301\u7eed\u8fdb\u6b65\uff0c<\/span>RAG\u7cfb\u7edf\u9884\u8ba1\u5728\u66f4\u5e7f\u6cdb\u7684\u5e94\u7528\u9886\u57df\u4e0a\u8fdb\u4e00\u6b65\u6269\u5c55\u5176\u529f\u80fd\uff0c\u63d0\u4f9b\u66f4\u52a0\u4e2a\u6027\u5316\u7684\u653f\u52a1\u670d\u52a1\uff0c\u4f8b\u5982\u667a\u80fd\u5185\u5bb9\u63a8\u8350\u548c\u6570\u5b57\u4eba\u52a9\u624b\u3002\u8fd9\u4e0d\u4ec5\u6709\u52a9\u4e8e\u5b9e\u73b0\u4f4e\u5ef6\u8fdf\u7684\u8bed\u97f3\u4ea4\u4e92\uff0c\u8fd8\u80fd\u4f9d\u636e\u7528\u6237\u9700\u6c42\u63d0\u4f9b\u5b9a\u5236\u5316\u7684\u653f\u52a1\u670d\u52a1\u4f53\u9a8c\uff0c\u8ba9\u670d\u52a1\u53d8\u5f97\u66f4\u4e2a\u6027\u5316\u53ca\u7cbe\u51c6\u3002<\/span><\/p>\n

\u672c\u6587\u4f5c\u8005\u4e3a\u6e2f\u5927\u7ecf\u7ba1\u5b66\u9662\u52a9\u7406\u9662\u957f\uff08\u7855\u58eb\u8bfe\u7a0b\uff09\u3001\u4eba\u5de5\u667a\u80fd\u7814\u7a76\u6240\u6240\u957f\u3001\u521b\u65b0\u53ca\u8d44\u8baf\u7ba1\u7406\u5b66\u6559\u6388\u9648\u6d77\u4eae\u4ee5\u53ca\u6e2f\u5927\u7ecf\u7ba1\u5b66\u9662\u535a\u58eb\u751f\u4e8e\u6dfc\u3002<\/p>\n

<\/a>\u6ce81\uff1a\u300a<\/strong>\u667a\u6167\u653f\u52a1\u65b0\u7bc7\u7ae0\uff1aAI\u52a9\u529b\u653f\u52a1\u670d\u52a1\u521b\u65b0\u300b<\/strong>\u4e13\u9898\u62a5\u544a<\/strong>https:\/\/fwik3jehaxr.feishu.cn\/file\/FFCjbsGLzoiHuOxKcTPcNqn1nMb<\/a><\/p>\n

<\/a>\u6ce82\uff1a\u300a<\/strong>\u667a\u6167\u653f\u52a1\u65b0\u7bc7\u7ae0\uff1aAI\u52a9\u529b\u653f\u52a1\u670d\u52a1\u521b\u65b0\u300b<\/strong>\u4e13\u9898\u62a5\u544a<\/strong>https:\/\/fwik3jehaxr.feishu.cn\/file\/FFCjbsGLzoiHuOxKcTPcNqn1nMb<\/a><\/p>\n

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